The summer months dragged on like some old case, like a relative who habitually overstays his welcome.
The air-conditioner in the office gave more sound than relief and Mr A prodded on with his work. He was neck deep into a report that had to be submitted ‘before today.’
The CEO at the Headquarter had changed, and like all new CEOs, was bent on turning the company around. And, like all the CEOs before him, wanted the branches to submit their ideas on how this could be done. Superboss, our branch head and an old hand in dealing with new CEOs, did what he knew was to be done in such cases – he asked Mr A, his man-Friday to make a report.
Now Mr A did have all the old reports in his computer, and it would have been easy for him to recycle any of those reports. But he did not.
“We must be honest in what we do,” he admonished me when I suggested the easy way out. “I will rewrite the entire thing again from my memory,” he declared.
That statement confused me slightly. Was it going to be just a test of memory? I got the answer soon enough.
Superboss called a meeting to get opinion of all the managers regarding the report in question. Normally this meeting happens before the task is assigned to Mr A, which becomes one of the decisions of the meeting, but this time, perhaps with the intention of being original, the sequence had been changed slightly. In fact, as it turned out, it was reversed entirely. Mr A made a presentation of his ‘final’ report, and the other managers were left with the creative task of sounding original while agreeing.
Mr A began his speech with a preamble. I have found people generally do this in summers, or when they do not have much to say.
“Our new CEO is a man of vision. He has decided to take on the challenge of the times, and take the company out of the morass that it finds itself in. Having successfully charted the fortunes of five companies in his twenty year long career…..”
I thought Mr A had forgotten that the CEO was not among those present, and the attention of the group wavered. But I was wrong. It was only later that I realized that his opening remarks formed the part of the document that was sent to the CEO for his attention.
Anyway, after what seemed like ages, Mr A came to more ‘substantive’ part of his presentation.
“Our clients want a platform that cuts across the numerous technologies and media and integrates seamlessly with the social networking sites. It must be an online system, working on the power of cloud computing. It must be hardy enough to withstand the challenges of the time, and yet simple enough to be useful to the meanest of the company employee. It must address to the needs of the small business, who are the bulk of our clients, and must be able to update its data automatically through the net….”
And so on for about a quarter of an hour. The gist was, we wanted a software that did all that we were supposed to be doing. And since the creation of such software was a centralized job, it would have to be undertaken by the Headquarter.
There was a round of relieved table thumping, but as expected, a fly decided to invade the sanctity of the ointment.
Mr X spoke up. “What the HQ wants is a clue on what the clients want,” he said offensively. There is no love lost between Mr A and Mr X, but the former kept his cool.
“Exactly what Superboss told me to do. If you recall, I have highlighted the fact that in this age of computerized customization of client-relationship, no one has the time for snail paced responses. As you can see from my presentation, the exact need of the client and the solution is highlighted,” replied Mr A, stressing on the word exact.
That impressed Superboss. He knew that the report was passably all right, and had a hunch that he did not have the quality manpower to better it. A good manager is one who realizes the limitation of his resources, as also the need of the hour.
“I think A’s report captures the essence of what is required. A, mark a copy to X for further comment that he would like to make, and then put it up to me by today afternoon. We must not delay the matter further, for CEO was very clear that he wants action not words,” said Superboss, and it was curtains on the meeting.
The report reached the table of Superboss by next afternoon, without any further additions by Mr X, who corrected the grammar somewhat on page numbers 2 and 3, thereby distorting the meaning somewhat. The report then travelled to the HQ via the internet within seconds. It has been months since the mail delivery was confirmed but we have not heard anything further on the topic so far. We can only presume that the HQ is studying the report ‘in depth’ and will evolve a ‘strategy for implementation that is appropriate for the needs of the time, keeping in mind the urgency of the matter.’
The summer yielded reluctantly to mild Indian winters, bypassing the monsoons this year. The air-conditioner in our office continued to whizz ineffectively – it did no harm even in winters, and we were so used to its whizzing, that we did not really want to turn it off.